Real-Time Message Troubleshoot

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If you are not receiving real time messages, please consider disabling the Battery Save Setting for the Vocotext App. This will keep the Vocotext App running smoothly in the background.

Huawei devices with Android 6 (Marshmallow) apps by default are disabled from running in the background. To ensure Vocotext app runs in the background smoothly, please follow these steps:

  1. Open the app ‘Phone Manager’ in your phone and select the ‘Battery Manager’ option.
  2. Then, tap ‘Protected Apps’.
  3. Locate Vocotext and tap on toggle to allow Vocotext running in the background.
  4. You should be able to start receiving real-time Vocotext messages now.
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On Oppo phones with Android 5 (Lollipop) apps by default are disabled from running in the background. To ensure Vocotext app runs in the background smoothly, please follow these steps:

  1. Open the app ‘Settings’ in your phone and select the ‘Battery’ option.
  2. Then, tap ‘Others’.
  3. Locate Vocotext and tap on it to reveal the options.
  4. ‘Freeze when in background’ is enabled by default. Tap on the toggle to allow Vocotext running in the background.
  5. You should be able to start receiving real-time Vocotext messages now.
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For Samsung devices running Android 6 (Marshmallow) there is an additional battery optimization setting that needs to be changed to allow the app to run in the background. To ignore battery optimization for the Vocotext App please follow these steps:

  1. Open the app ‘Settings’ in your phone and select the ‘Battery’ option.
  2. Then, tap ‘Details’.
  3. Next, tap ‘More’.
  4. Select ‘Optimise Battery Usage’.
  5. Here, change the drop-down from ‘Apps not optimised’ to ‘All apps’.
  6. Locate Vocotext and tap on the toggle to switch off app optimisation.
  7. You should be able to start receiving real-time Vocotext messages now.
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DISCLAIMER: Screenshots are obtained from Huawei P9, Oppo A37f and Samsung Galaxy S7 respectively. Your phone app settings may differ.

If you face any further problems, please do not hesitate to contact us via email at: sales@bizcloud.asia